Frequently Asked Questions

What products does DASKIVA offer?

DASKIVA offers a curated collection of personalized jewelry, including coin necklaces, heart necklaces, horizontal bar necklaces, and tag necklaces—many available with birthstone options. All pieces come in your choice of 18k Gold, 18K Rose Gold, or Silver Steel plating.

How does product personalization work?

Each product includes personalization options such as engraving text and birthstone selection. You will choose your options directly on the product page before adding the item to your cart. Your selections are included with the order and sent to our fulfillment team.

How do I enter engraving or personalization details?

On the product page, you will see fields to enter your engraving text and select your preferred options (such as birthstone or metal finish). Fill in these fields carefully before clicking “Add to cart.”

Can I review my personalization before ordering?

Please double-check all personalization details on the product page and at checkout before placing your order. Because each piece is made to order, we are unable to make changes once production has started.

How long does shipping take?

Every DASKIVA piece is made to order. Please allow 2–5 business days for production, plus the shipping time for your destination. For full details, please see our Shipping Policy.

How can I track my order?

Once your order ships, you will receive a confirmation email with your tracking number. Please allow some time for the carrier to update tracking information after the label is created.

Can I change or cancel my order?

Please contact us at support@daskiva.com as soon as possible if you need to make a change. Because our products are made to order and production begins quickly, we may not be able to accommodate changes after an order is placed.

What is your return and refund policy?

Because every DASKIVA piece is personalized and made to order, we are unable to accept returns for change of mind. If your item arrives damaged, defective, or incorrectly produced, please contact us within 30 days of delivery with your order number and a photo of the issue. For full details, please see our Return & Refund Policy.

How can I contact customer support?

You can reach us by email at support@daskiva.com or by visiting our Contact page. We aim to respond within 1–2 business days.